Inbound Services
Currently we offer the following range of Inbound services.
Answering Services
Well qualified team of professionals takes the messages on behalf of your company
and provides the information quickly. The 24/7/365 service is excellent for answering
calls any time and obtaining information from the caller.
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Customer Services
Nukala Vodata
has a proven track record in the development of a complete turnkey customer relationship
management program to get you the results you need and expect.
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Inquiry Handling
The information center offers all the information required for the customer to have
a thorough understanding of products or services. Its purpose is to double-check
the delivery of information and qualify customers based on a proposed segmentation
and customers' actual needs.
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Technical Support
At Nukala Vodata
technical support outsourcing is evolving from simple call handling to business
process reengineering. The IT Help Desk has expanded to the integrated Service Desk.
India has proven its capabilities in strategic call center technical support outsourcing,
both onsite and offshore.
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Help Desk
As a BPO service provider we provide proactive support, it is important that there
is no illusion with respect to help desk management: ultimate responsibility for
the help desk is retained. Poor help desk provision will adversely effect the help
desk provider, not only the outsourcing firm.
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